MAKING A COMPLAINT

If you have any questions or concerns you should, in the first instance, contact:

P J Hayman & Co Ltd: The Old Theatre, Stansted House, Rowlands Castle, Hampshire, PO9 6DX

Email: Customerservices@pjhayman.com

Tel: 02392 419 833

If you feel that we have not offered a first-class service or you have any questions or concerns about this Policy or the handling of your claim please contact Antares, quoting Agreement Number/Unique Market Reference Number and we will do our best to resolve the problem.

Please contact: Antares Managing Agency Limited, Compliance Department, 21 Lime Street, London EC3M 7HB

Telephone: +44(0)20 7959 1900

Email: Compliance2@antaresglobal.com

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response.

Lloyd’s contact details are as follows: Complaints, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent, ME4 4RN

Email: complaints@lloyds.com

Telephone: +44 (0)20 7327 5693

Fax: +44 (0)20 7327 5225

Website: www.lloyds.com/complaints

Alternatively, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Customer Helpline: 0800 023 4567

Website: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

Other ways to get in touch:

0300 123 9 123 – calls cost no more than calls to 01 and 02 numbers

(18002) 020 7964 1000 – calls using next generation text relay